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May
24
Acuant offices will be closed for the US Memorial Day holiday
Posted by Karen Potvin on 24 May 2017 01:33 PM
Acuant's offices will be closed on Monday, May 29th in observance of the US Memorial Day holiday. Technical support will not be available on this day. If you do encounter a support issue, please submit a ticket via this website and a technical support engineer will get back to you as soon as our offices reopen on Tuesday, May 30th.  Thank you for your business.
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May
19
AssureID™ Sentinel V5.0 is available for download
Posted by Karen Potvin on 19 May 2017 01:43 PM

We are happy to announce the general availability of AssureID Sentinel V5.0

Due to the number of functional changes in the release, this release is being shipped as a full release only.    An update (EXE)  to upgrade to this version from a previous version will not be available.

The i-Dentify Drivers have also been updated to version 2.10.4, however there have been no functional changes to the drivers.

If you are a partner or direct a customer, you may download this update by logging in to the Acuant Customer Support website (http://support.assuretec.com) and clicking on the Downloads button.  If you have purchased through a partner, please contact your partner directly. If the files are not available when you click the Downloads button, please contact Customer Support by phone at (603) 641-8443 or by submitting a support ticket.

To download and view the release notes, click on AssureID Sentinel V5.0.103 Release Notes.pdf   (Adobe Acrobat is required).

To download the full install, click on AssureID_V5.0.103.zip to begin the download.

 

As always, please be sure to test your application thoroughly against this release before deploying it in a production environment. We welcome and solicit your feedback to keep AssureID the leading solution for identity document authentication.  If you have any questions, comments, or encounter any issues with release, please submit a support ticket or call 603-641-8443, Monday through Friday, 8:30am to 5:30pm US Eastern Time.


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Jun
22
Welcome to the AssureTec Customer Support Website
Posted by Glenn Larson on 22 June 2011 04:24 PM

AssureTec is proud to announce the launch of their online Customer Support website.  This portal will allow AssureTec's partners, integrators, and customers to:

  • Access online support resources
  • Search our online knowledgebase
  • Communicate with AssureTec customer support representatives
  • Download the latest AssureTec software
  • Stay abreast of happenings, including new releases, product updates, and other announcements

In order to access the Customer Support website, you must click the Register button to register.  If you have questions or problems accessing the website, please contact AssureTec Customer Support at (603) 641-8443.


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